Saltwater Silver deliver worldwide, all orders are sent by registered post. We use Australia Post and you will be provided with a tracking number to trace your order. If at any point you are concerned about delivery, or would like to request method of delivery, please feel free to contact us. Delivery times vary however we aim to deliver within 14 days.
All Saltwater Silver are wrapped and packaged in beautiful gift bags or boxes, depending on the item being sent.
Each piece of jewellery should be as unique as the person who wears it. Please do not expect to find flawless, perfect pieces, my pieces are created by hand, and no two Saltwater Silver pieces are exactly the same. Each stone will vary slightly in colour, clarity, shape and size. Some will be clear or opaque or have natural inclusions (fine lines sometimes perceived as cracks).
At Saltwater Silver there is a no refund policy, however an exchange is acceptable. If any item is unsuitable or you simply have changed your mind, I will happily exchange or credit purchases within 14 days of purchase providing the item has not been worn, and with proof of purchase. The items need to be returned in original packaging and with a pre-paid return address envelope. Earrings, due to hygiene cannot be exchanged. This does not effect your statutory rights.
Beaded bracelets are of a delicate nature, which means thin professional jewellers wire must be used to fit through the beads. Over time, with wear (and water/chemicals/sweat), the wire will push against the beads and your skin, causing the wire to become thin and worn. Eventually, the wire will nap. Mostly this will take years but sometimes only months, depending how hard of a life your bracelet has lived.
Snapping of the wire is not considered a product fault due to the very high quality of the wire and the unlikelihood of the wire snapping without human intervention.
If you are looking to purchase a piece that will last a lifetime of every daywear, consider purchasing one of my other beautiful solid pieces.